We love to receive feedback, please see below some of the kind comments we have received about our wonderful colleagues.
Please could you pass on our thanks to the engineer who attended our Surgery in Bangor. The surgery have reported that he was polite, helpful and couldn’t have done enough to help the surgery.
We called your service today and were so pleased with the service I felt the need to let you know.
The lock to my door was broken and as I was in the middle of a very busy Monday morning Nurse clinic it was imperative this be fixed as soon as possible.
The gentleman arrived well within the 4 hour wait time, was professional and extremely helpful. He completed the job quickly with the minimum of fuss.
A credit to himself and to your company.
This is just a quick email to say thank you very much for your service this afternoon. We were hugely impressed by your manner, your professionalism and the quality of your work. Needless to say, we'll be happy to recommend you to anyone!
Would you please let the manager of Brian, the locksmith who works in Fife, know that he did a great job. He arrived on time, set about his task, completed it professionally and was pleasant throughout. We will certainly recommend him to our friends. I would also like to note that the staff in the shop in St Andrews are always friendly and helpful and do your name a credit.
My jammed front door lock was un-jammed this morning, on time (with a phone call 30mins before arrival) and it was all sorted out in half an hour.
It should have been attended to last Friday but the engineer was stuck on another visit for hours. He even said he would be available on Saturday to sort out my front door. I was busy all day somewhere else, but thought that was a kind and generous thought on his part. He turned up exactly on time this morning and I am pleased it all works as it should now. Many thanks
Just wanted to say thanks again for your help with the replacement locks at my house. Paul came over on Saturday and replaced them.
Paul was very professional, friendly and efficient, so I just wanted to say thanks.
As a regular customer at the Boldmere Sutton Coldfield branch ( where I always get good service), when the lock on our pvc door broke my first thought was to contact the locksmiths side of the business and I was not disappointed.
The operator was very efficient and helpful, advising me at the outset of the possible cost, Dean the locksmith contacted and called the same day. A full lock was required. I was kept informed at every stage and the new lock was fitted within the week. It seems our old lock was no longer in production. When Dean called he brought with him a young man who lost a leg in Afganistan who was hoping to be a locksmith.
I was impressed to see your company does have a high sense of moral duty. I know from my local shop that this is the impression you give so it was really good to see it in action Well done all round and keep up the good work. Oh and the fitted lock is working well.
It is getting rarer these days to experience EXCELLENT customer service. However this was my experience today when Iain turned up to help with a broken copy key. Iain displayed brilliant customer service and really listen AND took appropriate action to resolve my problem which turned out to be due to a failing lock in part.
So a MASSIVE thankyou to Iain and we'll done for a great customer focused experience
Just wanted to give you my feedback on the services I received from I think his name was Brian. He works in the Fife area. I couldn't have asked or got anyone more helpful. He called me to confirm his ETA and when you was running late at the previous job he called to inform me of that to save me standing around waiting for him. Not only did he help me gain access into the house but also helped with switching the water mains off as the overflow was leaking and the water had caused two of the ceilings to fall in. He was an absolute gentleman and a huge credit to your company. Due to his kindness and services I will be recommending Timpson to all I know.